Product returns

Returns & refunds

Would you like to return a product?
We've devised a simple, transparent procedure to help you.

⏱️ Returns deadline

You have 14 days from receipt of your order to request a return.
No returns will be accepted after this period.

✔️ Acceptance conditions

Returned products must be :

• Brand new, unused and unwashed
• In their original, undamaged packaging
• Accompanied by all accessories and labels
• In perfect condition, with no signs of wear or damage

Specific case: helmets (ski & bike) 🪖
For safety reasons, we apply strict criteria:

• Helmet never worn
• Original packaging intact
• Labels attached
• Unopened accessories
• No traces of tampering

If the integrity of the product cannot be guaranteed, the return may be refused.

🚫 Ineligible products

Certain items cannot be returned:

• Personalised products
• Consumable products that have already been used (wax, detergent, etc.)

📦 Returns procedure

1. Return request
   Go to the Help & Contact section and select "Returns".
2. Validation
   Your request will be reviewed by our customer service department.
3. Dispatch
   After validation, you have 5 days to send your parcel:

• Products returned in their original packaging
• Return slip included in the parcel
• Shipment with label provided or via the carrier of your choice (tracking required)

The customer remains responsible for the correct routing of the parcel.

📍 Return address

France & international (except Switzerland)
VOLA France - Product Returns
37 avenue de Saint-Martin
74190 Passy

Switzerland
VOLA Racing - Product return
Route de Chandoline 27B
1950 Sion

💸 Return costs

• France:
  • VOLA label: €6.90 deducted from refund
  • Personal carrier: no costs deducted
• Switzerland & international:
  • Return postage at customer's expense
  • Any customs fees also payable by the customer

💳 Refund

Refunds are made within 14 working days of receipt and inspection of the products. It includes:

• The price of the item(s) returned
• The initial delivery costs

Return postage will not be refunded.
Payment will be credited via Stripe.

🔄 Exchange

We do not offer direct exchanges. To change size, model or colour:

• Make a return
• Place a new order

⚠️ Important

• All return requests must be validated beforehand
• Items purchased from a retailer must be returned directly to the retailer.
• All non-compliant returns will be refused

We are here to help you every step of the way.

The VOLA team