Spain / en / EUR
Connection
Go to the Help & Contact page and submit your request using the form.
How do I contact Customer Service?
You can contact us via our contact form or by email, vola@vola.fr. Our team will get back to you as soon as possible.
Can I change or cancel my order?
In order to guarantee the shortest possible delivery times, orders are processed immediately after they have been confirmed. Once confirmed, orders cannot be changed or cancelled.
However, in accordance with your right of withdrawal, you may return your products to our warehouse.
What should I do if there's a problem with my parcel/product?
Please do not hesitate to contact us. Our Customer Service team will do its utmost to resolve the problem as quickly as possible.
How do I make a return?
To make a return, please use our "Help and Contact" form.
Our team will get back to you as soon as possible.
How much does delivery cost?
Delivery costs depend on the method chosen, the type of item (weight, size) and the delivery address.
They are indicated at the time of payment.
What are the delivery times?
Deliveries are made from Monday to Friday, excluding public holidays. Delivery times vary according to destination and carrier.
For mainland France, the delivery time is generally 4 working days.
When is my account debited?
The debit is made when your order is validated.
Is payment secure?
Yes, all transactions are protected by a security and encryption system.
Where can I see my order history?
In your customer area, under "My orders".
How do I create an account?
Whether you are an individual or a professional (shops, ski instructors, mountain professionals, etc.) click on "Log in" at the top of the site, then fill in the form with your personal details.
How do I know if my order has been confirmed?
Once your order has been confirmed, you will receive a confirmation e-mail summarising your purchase.
Please check that the e-mail address you used to place your order is correct. All information relating to your order will be sent there.
If you do not receive a confirmation e-mail, please contact our customer service department.
What are the response times?
Our customer service team usually responds within 24 to 48 hours.
